Working Solutions is a proven, on-demand business process outsourcer (BPO) providing omnichannel customer experiences (CX). They include customer care, sales support and business continuity, delivered nonstop for nearly 30 years.

This woman-led company taps into a vast network of 150,000+ professional contact center agents across North America. A fast-flex business model customizes solutions on several levels—from everyday work to unexpected events to long-range projects. Working Solutions morphs to the moment, with superb service in real time.

Rigorous processes ensure clients benefit from great expertise and customers from seamless engagements. Including developing client-specific strategies and programs supported by trusted technologies and robust security.  Recruiting CX experts with precise skillsets and educating them in a client's culture, offerings and customers.  And, investing in contact center agents for the long term to reduce workforce attrition and to promote sustained top performance. 

For every client, the goal is to create customer experiences in the brand’s own image that satisfy and earn repeat business. The company knows how to blend the efficiency of artificial intelligence (AI) with the empathy of intelligent agents (IA).

Its best practices translate into reliable, real-world customer service for any industry. Its ease-of-use solutions streamline complex transactions and optimize CX operations. From recruiting savvy professionals to transforming them into brand advocates to delivering operational excellence. Clients say Working Solutions sets the standards that other service providers must meet—and exceed. In a word, excel.